At SYRYJCZYK (“Company,” “we,” “our,” or “us”), we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a hassle-free return and exchange policy.

Please read this policy carefully before initiating a return or exchange.

1. Eligibility for Returns and Exchanges

✔ Free Returns and Exchanges: We offer free returns and exchanges for eligible items.
✔ Customer Bears Shipping Costs: Customers must cover the shipping fees for returning the item.
✔ Customs Duties: If customs duties are generated, customers are responsible for picking up the goods and paying the duties themselves.

To qualify for a return or exchange, items must meet the following conditions:

1️⃣ Unused Condition: The item must be unused, unwashed, and in its original condition.
2️⃣ No Damage or Stains: The item must not have any damages, stains, or signs of wear caused by the customer.
3️⃣ Original Packaging: The item must be returned with all original tags, packaging, and accessories (if applicable).
4️⃣ Time Frame: Returns and exchanges must be requested within 14 days of receiving the item.

2. Items Not Eligible for Return or Exchange

⛔ Used or Damaged Products: Items that have been used, washed, stained, or damaged by the customer.
⛔ Custom or Personalized Items: Items that have been customized for the customer.
⛔ Final Sale or Clearance Items: Items marked as “Final Sale” cannot be returned or exchanged.
⛔ Hygiene and Safety Reasons: Items that pose hygiene risks (e.g., certain drinkware, kitchenware) may not be eligible.

3. How to Initiate a Return or Exchange

If you meet the eligibility criteria, follow these steps to process your return or exchange:

Step 1: Contact Us

? Email: [email protected]
? Phone: +33 603363847

Please include the following details:
✔ Order Number
✔ Product Name and Quantity
✔ Reason for Return/Exchange
✔ Photos (if applicable, to show defects or incorrect items)

Step 2: Ship the Item Back

Once your request is approved, we will provide the return shipping address.

✔ Customers bear the return shipping costs.
✔ Use a trackable shipping service to ensure safe delivery.
✔ If returning internationally, please mark the package as “Returned Goods” to avoid unnecessary customs fees.

Step 3: Inspection & Processing

Once we receive your returned item, we will inspect it within 3–5 business days and notify you of the approval or rejection of your refund or exchange.

4. Refund Process

✔ Approved Refunds:

  • The refund will be processed within 5–10 business days after approval.
  • Refunds will be credited to the original payment method.
  • Shipping costs are non-refundable.

✔ Rejected Refunds:

  • If the return does not meet the eligibility criteria, we will not issue a refund and may return the item to you at your expense.

5. Exchange Policy

✔ If You Received a Defective or Incorrect Item:

  • We will send you a replacement item at no additional cost.
  • If the item is out of stock, we will offer a full refund.

✔ If You Want to Exchange for a Different Product:

  • You may request an exchange for another product of equal or lesser value.
  • If the new product is more expensive, you will need to pay the price difference.

6. Customs Duties & International Returns

✔ Customers must pick up the goods and pay any customs duties that apply.
✔ If you refuse to pay customs duties and the package is returned to us, we will deduct the return shipping and any customs fees from your refund.