Welcome to the SYRYJCZYK FAQ section. Below are some common questions and answers about our products, orders, shipping, returns, and policies. If you don’t find what you’re looking for, feel free to contact us!
1. About Our Products
Q1: What products do you sell?
We specialize in high-quality plain porcelain products, including plates, bowls, and cups. Our porcelain is crafted with premium materials to ensure durability and elegance.
Q2: Where are your products made?
We manufacture our porcelain in our small factory in China and also source products from trusted Chinese suppliers and OEM factories.
Q3: Are your porcelain products safe for food use?
Yes! All our porcelain items are food-safe, non-toxic, and lead-free, making them ideal for daily use in homes, restaurants, and workplaces.
Q4: Can I use your porcelain products in the microwave and dishwasher?
Yes, our porcelain is microwave-safe and dishwasher-safe unless stated otherwise in the product description.
2. Ordering & Payment
Q5: How do I place an order?
Simply visit our website syryjczyki.com, browse our collection, add your favorite items to the cart, and proceed to checkout.
Q6: What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure online payment methods.
Q7: Is my payment information secure?
Yes! We use secure encryption technologies to ensure your personal and payment details are protected.
3. Shipping & Delivery
Q8: Do you offer free shipping?
Yes! We offer free shipping on orders over €30. If your order is below €30, a €6 shipping fee applies.
Q9: Where do you ship?
We ship worldwide! No matter where you are, we will deliver to your location.
Q10: How long does shipping take?
- USA & European Union: 15–20 days
- Rest of the World: 20–25 days
Shipping times may vary due to customs clearance, carrier delays, and local postal services.
Q11: How can I track my order?
Once your order is shipped, you will receive an email with a tracking number so you can monitor the delivery status.
Q12: Will I have to pay customs duties or taxes?
- Customers outside Japan may be subject to customs duties, import taxes, or VAT imposed by their country’s regulations.
- These fees are not included in our product prices or shipping costs and must be paid by the customer.
- If duties are required, the customer must pick up the package and pay the required fees.
Q13: What if my order is delayed or lost?
If your order doesn’t arrive within 30 days, please contact us at ? [email protected], and we will investigate the issue.
Q14: What happens if my order arrives damaged?
If your item arrives damaged, please contact us within 48 hours of receiving it. Send us clear photos of the damaged product and packaging, and we will arrange a replacement or refund.
4. Returns & Refunds
Q15: Do you accept returns?
Yes, we offer free returns and exchanges, but customers must cover the return shipping costs.
Q16: What are the return conditions?
- The product must be unused and in its original condition.
- There should be no damage or stains caused by the customer.
Q17: How do I initiate a return?
To return an item, contact us at ? [email protected] with your order number and reason for return.
Q18: Do you offer refunds?
Yes! Once we receive and inspect the returned item, we will process a refund to your original payment method. Refunds may take 5–7 business days to reflect in your account.
5. Order Issues & Customer Support
Q19: What if I entered the wrong shipping address?
If you entered an incorrect address, contact us as soon as possible at ? [email protected]. If the package has not been shipped yet, we can correct the address.
Q20: What if my package is returned due to an undeliverable address?
If the package is returned due to an incorrect or incomplete address, customers will need to pay for re-shipping costs.
Q21: How can I contact customer service?
Phone: +33 603363847
Email: support@syryjczyki.com
Website: syryjczyki.com
We hope this FAQ has answered your questions! If you need further assistance, feel free to reach out to us. Happy shopping!