At SYRYJCZYK (“Company,” “we,” “our,” or “us”), we are dedicated to ensuring that your order is delivered safely and efficiently, no matter where you are in the world. Please review our detailed shipping policy below.
1. Shipping Availability
We ship worldwide! Whether you’re in the USA, Europe, or any other part of the world, we will deliver our high-quality porcelain products to you.
2. Shipping Costs
- ✔ Free Shipping: Orders over €30 qualify for free shipping.
- ✔ Standard Shipping Fee: A flat €6 shipping fee applies to orders under €30.
Shipping fees will be automatically applied at checkout based on the total order value.
3. Order Processing Time
Processing Time
Orders are processed within 2 business days after payment confirmation.
You will receive a confirmation email once your order has been processed and shipped.
Careful Packaging
All products are carefully wrapped and packed to minimize the risk of damage during transportation.
Our packaging ensures the safety of fragile porcelain items throughout the shipping process.
4. Estimated Delivery Times
- USA & European Union: 15–20 days
- Rest of the World: 20–25 days
Important Notes
Delivery times are estimates and may vary depending on customs processing, local postal service efficiency, and peak shopping seasons.
We do our best to meet these time frames, but delays caused by external factors (such as customs clearance or carrier issues) are beyond our control.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.
6. Customs, Duties & Taxes
International Orders
Customers may be required to pay customs duties, import taxes, and local VAT, depending on their country’s regulations.
These charges are determined by your local customs authority and are not included in our product or shipping prices.
Customer Responsibility
Customers are responsible for any additional customs fees.
If customs duties are applicable, the customer must pick up the package and pay the required fees.
We are not responsible for any delays caused by customs clearance.
Returned Packages Due to Unpaid Customs Fees
If a package is returned to us due to unpaid customs duties or failure to claim the package, we will refund the order amount minus the return shipping fee and any customs charges incurred.
7. Lost, Delayed, or Damaged Shipments
✔ Lost Packages
If your package does not arrive within 30 days from the shipping date, please contact us at [email protected] for assistance.
We will work with the carrier to investigate and resolve the issue.
✔ Delayed Shipments
External factors such as weather conditions, customs processing, and local postal service delays may affect delivery times.
If your order is delayed beyond the estimated delivery period, please contact us, and we will do our best to assist you.
✔ Damaged Items
If your order arrives damaged, please contact us within 48 hours of receiving the package.
Provide clear photos of the damaged items and packaging.
We will arrange for a replacement or refund based on the situation.
8. Address Accuracy & Delivery Issues
✔ Ensure Correct Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
We are not responsible for packages that are lost or returned due to an incorrect or incomplete address.
✔ Undeliverable Packages
If a package is returned due to an incorrect address or failure to claim it, customers will be responsible for additional re-shipping costs.
9. Returns & Refunds
If you need to return an item, please refer to our Refund and Returns Policy for detailed instructions.
Customers are responsible for return shipping costs, except in cases where the product is defective or incorrect.